Aqua System Technologies

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Managed IT Support & Networking in Dubai

Most businesses do not need a full in-house IT department – they need someone reliable to answer the phone, fix the problem and keep the infrastructure healthy in the background. Aqua System Technologies provides outsourced IT support and networking for small and mid-sized organisations across Dubai and the UAE, with defined response times and a named engineer who knows your setup.

Managed IT Support

  • Helpdesk – phone, email, WhatsApp and remote-session support for day-to-day user issues
  • On-site engineer visits – scheduled or on demand, for anything that cannot be fixed remotely
  • Proactive monitoring – alerts on disk failures, offline servers, failed backups and expiring certificates before they become outages
  • Patch and update management – Windows, macOS, drivers, firmware and third-party applications
  • Endpoint security – antivirus / EDR deployment, ransomware protection and USB policy
  • Backup and disaster recovery – local and cloud backups with tested restores and documented recovery times
  • Asset and licence inventory – a live register of every device, warranty and subscription
  • User onboarding and offboarding – new laptop builds, account creation and secure exit procedures

Networking and Infrastructure

  • Structured cabling – Cat6, Cat6A and fibre backbone with certified testing and labelling
  • Managed switching, VLAN segmentation, link aggregation and PoE for phones, cameras and access points
  • Firewall deployment and hardening – Fortinet FortiGate, Sophos, SonicWall, Cisco and MikroTik
  • Internet resilience – dual WAN failover across Etisalat and du, SD-WAN and 4G / 5G backup
  • Site-to-site and remote-access VPNs for branches and home workers
  • Server setup and virtualisation – Windows Server, Active Directory, file and print services, Hyper-V and VMware on Dell, HPE and Lenovo hardware
  • NAS and shared storage with permission structures that match your org chart
  • IP telephony and 3CX / Teams Phone deployment

Hardware Supply

We source and configure desktops, laptops, workstations, servers, switches, printers and peripherals from Dell, HP, Lenovo, ASUS, Apple, Cisco, Ubiquiti and TP-Link, delivered pre-imaged with your Microsoft 365 accounts, security agents and applications already in place so a new starter is productive on day one.

How Engagements Are Structured

We begin with a documented audit of your current network, servers, licences and security gaps, and give you a prioritised remediation list separated into what must be fixed now and what can wait. From there most clients move onto a monthly managed plan or an annual AMC with agreed response times, a fixed number of on-site visits and clear escalation.

Get In Touch

Share your user count, number of sites and current pain points, and we will propose a support model that fits.