IT AMC Contracts for SMEs in Dubai
An Annual Maintenance Contract turns unpredictable IT costs into a single, budgeted line item – and it puts a team on standby who already know your network. Aqua System Technologies offers IT AMC packages designed specifically for small and medium businesses in Dubai and the UAE, from a five-person office to a hundred-user multi-site operation.
What an AMC Covers
- Unlimited remote helpdesk support during business hours for covered users and devices
- A defined number of scheduled preventive maintenance visits per year
- Priority on-site attendance for faults, with agreed response and resolution targets
- Monitoring of servers, network devices, backups and disk health
- Windows, macOS and application patching, plus antivirus and EDR management
- Backup verification and periodic test restores
- Microsoft 365 and email administration, user onboarding and offboarding
- Printer, scanner and peripheral troubleshooting and consumable coordination
- Network, firewall, switch and Wi-Fi support including configuration changes
- CCTV, access control and barrier systems can be added to the same contract
- Asset register, network documentation and a management report each quarter
Typical Package Tiers
- Essential – remote support with quarterly preventive visits, suited to small offices with straightforward setups
- Business – remote support, monthly visits, proactive monitoring, patching and backup management
- Premium – everything above plus faster response SLAs, unlimited on-site visits, security reviews and a dedicated account engineer
Contracts are priced per user or per device depending on which is fairer for your environment, and we are happy to quote a hybrid where servers and network gear are covered per device while staff are covered per user.
Response Times and SLAs
Every contract states its targets in writing – typically a response within thirty to sixty minutes for critical outages such as a failed server, internet line or complete email loss, within four hours for issues affecting a group of users, and next business day for individual, non-blocking requests. Escalation contacts and out-of-hours arrangements are agreed at signing rather than argued about during an incident.
What Sits Outside the Contract
We are upfront about exclusions. New hardware, replacement parts, software licences and subscriptions, project work such as an office relocation or a full network redesign, and physical damage or misuse are quoted separately. Everything else is inside the fee, so there are no surprise invoices for routine support.
Why SMEs Choose an AMC With Us
- Predictable annual cost instead of ad-hoc emergency charges
- Fewer outages because problems are caught by monitoring, not by users
- A team that already holds your documentation, passwords and network diagrams
- One supplier for IT, networking, CCTV, access control and Microsoft 365
- Local engineers based in Dubai with genuine same-day attendance
Request a Proposal
Tell us how many users, servers, network devices and sites you have, and we will send a tiered AMC proposal with clear inclusions, SLAs and annual pricing.
